{"id":1608,"date":"2023-03-01T15:57:26","date_gmt":"2023-03-01T10:27:26","guid":{"rendered":"https:\/\/www.cloud-kinetics.com\/?post_type=ck_events&#038;p=1608"},"modified":"2023-09-13T20:06:59","modified_gmt":"2023-09-13T14:36:59","slug":"cx-renovation-2023-how-to-adapt","status":"publish","type":"ck_events","link":"https:\/\/www.cloud-kinetics.com\/events\/cx-renovation-2023-how-to-adapt\/","title":{"rendered":"CX Renovation 2023 \u2013 How To Adapt"},"content":{"rendered":"<p>Th\u00e2n ch\u00e0o qu\u00fd Doanh nghi\u1ec7p,<\/p>\n<p>Cloud Kinetics k\u1ebft h\u1ee3p c\u00f9ng Freshworks t\u1ed5 ch\u1ee9c bu\u1ed5i s\u1ef1 ki\u1ec7n v\u1edbi ch\u1ee7 \u0111\u1ec1 \u201cCX Renovation 2023 \u2013 How to adapt\u201d nh\u1eb1m m\u1ee5c \u0111\u00edch chia s\u1ebb v\u00e0 th\u1ea3o lu\u1eadn v\u1edbi qu\u00fd v\u1ecb v\u1ec1 b\u00e0i to\u00e1n tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng trong n\u0103m 2023.<\/p>\n<p>C\u00f4ng ngh\u1ec7 ng\u00e0y c\u00e0ng ph\u00e1t tri\u1ec3n, ti\u00eau chu\u1ea9n v\u1ec1 c\u00f4ng ngh\u1ec7 c\u1ee7a kh\u00e1ch h\u00e0ng ng\u00e0y c\u00e0ng cao. \u0110i\u1ec1u n\u00e0y bu\u1ed9c ch\u00fang ta ph\u1ea3i \u0111\u1ed1i m\u1eb7t v\u1edbi b\u00e0i to\u00e1n x\u00e2y d\u1ef1ng tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng sao cho hi\u1ec7u qu\u1ea3 nh\u1ea5t. Vi\u1ec7c thu h\u00fat v\u00e0 gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng \u0111\u00e3 tr\u1edf th\u00e0nh m\u1ed9t trong nh\u1eefng y\u1ebfu t\u1ed1 ti\u00ean quy\u1ebft \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn v\u1ea5n \u0111\u1ec1 \u201cs\u1ed1ng c\u00f2n\u201d c\u1ee7a doanh nghi\u1ec7p.<\/p>\n<p>Tuy nhi\u00ean, kh\u00e1ch h\u00e0ng th\u1eddi nay \u00edt trung th\u00e0nh v\u1edbi th\u01b0\u01a1ng hi\u1ec7u h\u01a1n tr\u01b0\u1edbc, h\u1ecd \u01b0u ti\u00ean ch\u1ecdn l\u1ef1a th\u01b0\u01a1ng hi\u1ec7u mang \u0111\u1ebfn tr\u1ea3i nghi\u1ec7m ph\u00f9 h\u1ee3p v\u1edbi m\u00ecnh.<\/p>\n<p>V\u1eady, b\u00e0i to\u00e1n v\u1ec1 tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng c\u1ee7a qu\u00fd Doanh nghi\u1ec7p li\u1ec7u \u0111\u00e3 c\u00f3 l\u1eddi gi\u1ea3i hay ch\u01b0a?<\/p>\n<p><strong>M\u1ee5c ti\u00eau c\u1ee7a s\u1ef1 ki\u1ec7n:<\/strong><\/p>\n<ul>\n<li>Chia s\u1ebb v\u1ec1 xu h\u01b0\u1edbng v\u00e0 c\u00e1c ti\u00eau ch\u00ed m\u00e0 team CSKH c\u1ea7n ph\u1ea3i \u0111\u00e1p \u1ee9ng trong th\u1eddi \u0111i\u1ec3m hi\u1ec7n t\u1ea1i.<\/li>\n<li>Th\u1ea3o lu\u1eadn nh\u1eefng v\u1ea5n \u0111\u1ec1 c\u1ee7a ho\u1ea1t \u0111\u1ed9ng CSKH m\u00e0 doanh nghi\u1ec7p \u0111ang \u0111\u1ed1i m\u1eb7t<\/li>\n<li>Gi\u1edbi thi\u1ec7u gi\u1ea3i ph\u00e1p \u201cA to Z\u201d n\u00e2ng cao tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng \u0111a k\u00eanh (call, email, zalo, messenger, v.v\u2026)<\/li>\n<\/ul>\n<p><strong>AGENDA:<\/strong><\/p>\n<p>9:00- Welcome &amp; check-in<\/p>\n<p>9:30- Cloud Kinetics ch\u00e0o m\u1eebng kh\u00e1ch m\u1eddi t\u1edbi tham d\u1ef1 s\u1ef1 ki\u1ec7n<\/p>\n<p>9:35- Chia s\u1ebb v\u1ec1 xu h\u01b0\u1edbng v\u00e0 c\u00e1c ti\u00eau ch\u00ed m\u00e0 team CSKH c\u1ea7n ph\u1ea3i \u0111\u00e1p \u1ee9ng trong th\u1eddi \u0111i\u1ec3m hi\u1ec7n t\u1ea1i.<\/p>\n<p>9:55- Gi\u1ea3i ph\u00e1p \u201cA to Z\u201d n\u00e2ng cao tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng \u0111a k\u00eanh<\/p>\n<p>10:45- Tea break<\/p>\n<p>11:00- Th\u1ea3o lu\u1eadn v\u00e0 Q&amp;A<\/p>\n<p>11:30- K\u1ebft th\u00fac s\u1ef1 ki\u1ec7n<\/p>\n<h2>SPEAKERS:<\/h2>\n\n<p>S\u1ef1 ki\u1ec7n n\u00e0y l\u00e0 d\u1ecbp gi\u00fap qu\u00fd doanh nghi\u1ec7p k\u1ebft n\u1ed1i v\u00e0 tr\u00f2 chuy\u1ec7n v\u1ec1 c\u00e1c ch\u1ee7 \u0111\u1ec1 xoay quanh v\u1ea5n \u0111\u1ec1 v\u00e0 gi\u1ea3i ph\u00e1p cho tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng n\u0103m 2023 c\u00f9ng v\u1edbi c\u00e1c kh\u00e1ch m\u1eddi \u0111\u1eb7c bi\u1ec7t \u0111\u1ebfn t\u1eeb c\u00e1c doanh nghi\u1ec7p kh\u00e1c.<\/p>\n<p>Freshworks and Cloud Kinetics r\u1ea5t hy v\u1ecdng \u0111\u01b0\u1ee3c g\u1eb7p g\u1ee1 qu\u00fd Doanh nghi\u1ec7p!<\/p>\n","protected":false},"author":1,"featured_media":2223,"template":"","categories":[121,126],"acf":[],"_links":{"self":[{"href":"https:\/\/www.cloud-kinetics.com\/wp-json\/wp\/v2\/ck_events\/1608"}],"collection":[{"href":"https:\/\/www.cloud-kinetics.com\/wp-json\/wp\/v2\/ck_events"}],"about":[{"href":"https:\/\/www.cloud-kinetics.com\/wp-json\/wp\/v2\/types\/ck_events"}],"author":[{"embeddable":true,"href":"https:\/\/www.cloud-kinetics.com\/wp-json\/wp\/v2\/users\/1"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.cloud-kinetics.com\/wp-json\/wp\/v2\/media\/2223"}],"wp:attachment":[{"href":"https:\/\/www.cloud-kinetics.com\/wp-json\/wp\/v2\/media?parent=1608"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.cloud-kinetics.com\/wp-json\/wp\/v2\/categories?post=1608"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}